Zuma Nutrition FAQ
Straight answers to the questions people ask most about Zuma Nutrition: who we are, how our products are made and tested, and how ordering and support work.
About the company
Is Zuma Nutrition a legitimate company?
Yes. Zuma Nutrition, Inc. was founded in 2019 by Richard Helfrich and Jordan Dorn, CN, FDN-P, and is based in Malibu, California. Our products are sold on our website, on Amazon and in more than 120 natural food stores and practitioner offices across the US and Canada, including Azure Standard. We publish independent lab results for our products on our Lab Testing & COAs page so you can check them yourself.
Who founded Zuma Nutrition?
Zuma Nutrition was co-founded by Richard Helfrich and Jordan Dorn. Richard is our Head of Formulation. He has spent more than three decades studying how plants and nutrients support the body, ran a private health practice designing custom protocols starting in the 1990s, and is the author of four books, including The 24 Hour Body. Jordan is our CEO, a Certified Nutritionist (CN) and a Functional Diagnostic Nutrition Practitioner (FDN-P). You can read their story on our About page.
Where are Zuma Nutrition products made?
Our formulas are made in small batches by a small circle of US manufacturing partners we've worked with for decades. A few ingredients that are traditionally produced in Japan, such as our ceremonial matcha, come from a specialty producer there. Formulas are developed by Richard Helfrich and a small group of clinical formulators we work with closely, and finished products are sent to an independent lab for contaminant testing.
Are Zuma Nutrition products third-party tested?
Yes. Finished products are tested by Advanced Laboratories, an independent, FDA-registered lab in Salt Lake City, for heavy metals (lead, arsenic, cadmium and mercury) and microbial contaminants (including E. coli, Salmonella, yeast and mold). The full Certificates of Analysis are posted on our Lab Testing & COAs page. If you'd like the report for a specific product or lot, email customerservice@zumanutrition.com.
What makes Zuma Nutrition different from other supplement brands?
We build whole-plant formulas, many of them liquid extracts and liposomal liquids, designed to work together as protocols rather than as one-off pills. Most products use organic or wild-crafted botanicals (each label lists exactly what's inside), every ingredient is listed on the label, and we publish our lab results.
Products and ingredients
Are Zuma Nutrition products organic?
Many of our ingredients are certified organic or wild-crafted, and each product page and label lists the ingredients and their sourcing. Not every ingredient in every product is organic, so check the label of the specific product you're interested in.
Why are so many Zuma Nutrition products liquids?
Liquid extracts and liposomal liquids let us use whole-plant extracts without capsule fillers, and they make it easy to adjust a serving. Some ingredients, like amino acids, probiotics and enzymes, work better as capsules, so we use the form that suits each formula.
Are Zuma Nutrition supplements safe for children?
Our supplements are formulated for adults unless the label says otherwise. Our kids line is personal care: shampoo, body wash and laundry detergent made with gentle, plant-based ingredients. Talk with your pediatrician before giving any supplement to a child.
Can I take Zuma Nutrition products with medication, or while pregnant or nursing?
Please check with your healthcare provider first. Herbs can interact with medications, and some aren't recommended during pregnancy or nursing. Each product page lists its ingredients so you can review them with your provider.
Orders, shipping and support
How do I contact Zuma Nutrition customer service?
Email customerservice@zumanutrition.com with your order number if you have one. Our customer care team reads and answers every email.
What is Zuma Nutrition's return policy?
Unopened, sealed products can be returned within 30 days of your order for a full refund of the product price. For health and safety reasons we can't accept returns of opened supplements or personal care products. If an order arrives damaged, you receive the wrong item, or you have a reaction to a product, email us within 30 days and we'll work with you to make it right. Full details are in our refund policy.
Do you offer free shipping?
Yes. US orders over $90 ship free.
Can I change or cancel a subscription?
Yes. Log in to your account and choose Manage Subscriptions to change products, skip or reschedule a delivery, or cancel. If you need help, email customerservice@zumanutrition.com.
Where can I buy Zuma Nutrition in stores?
Zuma Nutrition is carried by more than 120 natural food stores, co-ops and practitioner offices, including Azure Standard. You can also find us on Amazon. For a store near you, email customerservice@zumanutrition.com.