Refund policy
Returns & Refunds
Unopened products: Return any unopened, sealed product within 30 days of your order for a full refund of the product price.
Opened products: For health and safety reasons, we can't accept returns of opened supplements or personal care products. Once a seal is broken, a product can't be resold.
If something's wrong: If your order arrived damaged, you received the wrong item, or you had a reaction to a product, email us within 30 days at customerservice@zumanutrition.com and we'll work with you to make it right.
How to return:
- Email customerservice@zumanutrition.com with your order number before sending anything back.
- Ship the unopened product to: Zuma Nutrition, PO Box 11419, Palm Desert, CA 92255. Include your receipt or order number in the package.
- Return shipping is paid by the customer unless we sent the wrong item.
Not refundable: original shipping costs (unless we made an error), returns received after 30 days, and packages without an order number.
Timing: We process returns within 7 business days of receiving them. You'll get an email confirmation, and the refund will appear on your original payment method within 3-5 business days.
Questions? Our team is available Monday-Friday, 9am-5pm Pacific, at customerservice@zumanutrition.com.